My goodness, you are certainly earning my license fee... in tech support!
It’s excellent support, to boot!
Art Miller, architect
Support for our customers
It is our wish and intention to provide the best support we can for our customers. However, because we are a small-scale operation with no dedicated support staff, we do not provide call-in telephone support.
If you have any issues or questions concerning the use of our products, please contact us by email at
nospam.support@maclean.com. If you have purchased one of our products through Plimus and have
a problem with that transaction or in downloading the product, please contact Plimus’ customer support, not ours.
Under normal circumstances, we will respond to support emails within 24 hours during the business week. Once or twice a year, there may be periods of a week to ten days when we respond less promptly. If you send us a message and do not receive a response by four days later, please email us again.
When contacting us about a technical problem, please tell us what product is involved and the version number. In many cases it will help us greatly if you send us the log file produced by the software when the problem occurred; most of our products write such logs.
Pre-sales support
If you have any questions about what our products can do or how to purchase them, please email
nospam.sales@maclean.com. Documentation for many of our products is viewable online using a link
from the product page. In general, we can answer only questions in English.